Friday, February 28, 2020

Effective Business Communication (Verbal)

Photo by Brooke Cagle on Unsplash

When we talk about communication, all we understand is, communication means sharing or imparting information. However, communication is not just about talking or writing. It’s about conveying and receiving information with clarity. Many of us are confident about our communication skills because we feel we are fluent in the language through which we communicate, be it English, Hindi, Spanish or the like. All the same, being fluent in a language and being an effective communicator are not synonyms. So, what are the things we need to look at to ensure that our communication is effective.

  1. Assumptions: Please understand that wherever there is assumption, there is place for doubt. Doubt is an enormous hindrance in effective communication. So, whenever you are listening to someone or telling someone about something in the sphere of business, please ensure that there is no place for assumption. Every point discussed and every information received should be crystal clear.
  2. Listen: Communication is not just about talking. It’s about listening too. Listen to the other side of the story. Keep an open mindset regarding problems and their solutions. Once you listen carefully, you will be able to get the best possible solution to any problem.
  3. Distraction: Avoid distractions. Before any office meeting, business negotiations, ensure you keep your mind cool and focused.
  4. Tone: While communicating, it is very important to take care of the tone of your voice. Angry and anxious tone can ruin the entire conversation.
  5. Ask Questions: If you are not sure about something, go ahead and ask questions to get clarity about the entire picture. Relevant question can strengthen business understanding.
We humans are blessed with the power of verbal communication. Let us use it aptly to make communication pleasant, comprehendible and clear. After all effective communication is a major aspect of success.

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